GT11 Privacy Policy — How Your Information Is Kept Safe

1 Introduction

GT11 (referred to herein as "we", "us", or "GT11") is an international-standard online gaming and betting platform. We respect your privacy and uphold the highest standards in protecting your personal information.

This Privacy Policy explains what information GT11 collects when you use the gt11.net website and its associated mobile applications, how that information is used, who it may be shared with, and what rights you have to control your data.

By using GT11, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our platform. For any privacy-related questions or concerns, feel free to contact us directly.

2 Data Collection

We collect two types of information — what you provide directly, and what is automatically gathered as you use the platform.

Directly Provided Information

• Identity Information: Full name, date of birth, nationality.
• Contact Information: Email address, mobile number, and residential address.
• Login Details: Username and encrypted password.
• Financial Information: Payment method details (bKash, Nagad, Rocket number, or bank account information).
• Identity Verification Documents: Copy of national ID or passport (as part of the KYC process).

Automatically Collected Information

3 Purpose of Data Use

GT11 uses your information for specific, legitimate purposes, as detailed below.

• Account Creation & Management: To complete the registration process and keep your account active.
• Identity Verification (KYC): To fulfill legal obligations and prevent fraud.
• Payment Processing: To securely process deposits and withdrawals.
• Customer Support: To resolve your complaints and inquiries.
• Promotional Communications: With your consent, to inform you about bonuses and offers.
• Responsible Gaming: To detect unusual gaming patterns and provide the necessary support.
• Platform Improvement: To analyze user behavior and improve service quality.
• Legal Compliance: To meet regulatory requirements and fulfill legal obligations.

4 Data Sharing

GT11 never sells your personal data to third parties. However, in limited circumstances, certain information may be shared with specific third parties.

Who Your Data May Be Shared With

• Payment Processor: Financial details are shared with bKash, Nagad, or banking partners as needed to process transactions.
• KYC Verification Agencies: Documents may be shared with licensed agencies for identity verification purposes.
• Technology Provider: Cloud hosting and cybersecurity providers that support platform operations.
• Law Enforcement Agencies: Information may be disclosed in compliance with legal directives or court orders.
• Regulatory Authority: Required information may be shared with regulatory authorities to maintain licensing compliance.

GT11 has strict data processing agreements in place with all third parties. They may only use your information for the specific purposes defined in those agreements.

5 Cookies Policy

Gt11's website and app use cookies and similar tracking technologies to enhance your browsing experience and ensure the platform functions properly.

Cookie Type

You can manage or delete cookies from your browser settings at any time. However, disabling essential cookies may cause some features of the platform to not function properly.

6 Data Retention

GT11 retains your personal data only for as long as necessary. Retention periods depend on the type of data and applicable legal requirements.

• Account Information: For as long as your account is active, and for a minimum of 5 years after closure (as required by law).
• Transaction Records: Retained for up to 7 years in accordance with financial regulations.
• KYC Documents: Retained for up to 5 years after account closure.
• Customer Support Records: Up to 3 years from the last point of contact.
• Marketing Preferences: Until consent is withdrawn.

Once the designated retention period expires, data is securely deleted or fully anonymized.

7 Your Rights

As a gt11 user, you have several important rights regarding your personal data.

To exercise these rights support@gt11.net. We will respond within 30 days.

8 Security Measures

GT11 employs industry-standard technical and organizational measures to protect your personal information.

• 256-bit SSL Encryption: All data transmissions are encrypted.
• Two-Factor Authentication (2FA): An additional layer of security for your account.
• Firewall & DDoS Protection: Protection against cyber attacks at the server level.
• Regular Security Audits: Regular reviews conducted by independent third-party experts.
• Staff Training: All staff receive regular training on data protection.
• Data Minimization: Only the minimum necessary data is collected and retained.

9 Minor's Information

Gt11 strictly does not serve anyone under the age of 18. We do not knowingly collect any information from minors.

• Age is verified at the point of registration.
• Age is verified through the KYC process.
• Accounts suspected of being underage are suspended immediately.
• If we become aware that a minor's data has been collected inadvertently, it will be deleted promptly.

If you believe a minor has opened an account on GT11, please contact us immediately at support@gt11.netto report it.

10 Policy Updates

GT11 may update this Privacy Policy when necessary. Any changes will be published on this page, and the "Last Updated" date at the top of the page will be revised accordingly.

• You will be notified in advance via your registered email or SMS of any significant changes.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• We recommend reviewing this page regularly.

11 Contact

Contact us for any privacy-related questions, concerns, or requests to exercise your rights.